Hospitality Operations Survey

Section 1 of 6

About Your Property

Let's start with some basic details about your accommodation property.

1. Property name *

Please enter your property name.

2. Property type *

Please select a property type.

3. Number of rooms / units *

Please select a room count range.

4. Your role *

Please select your role.

5. State / Territory *

Please select your state or territory.

Section 2 of 6

Staffing & Rostering

Tell us about your workforce structure, rostering practices, and staffing challenges.

6. Total staff (FTE equivalent) *

Please select a staff count range.

7. How do you currently manage staff rosters? (select all that apply) *

Spreadsheet / Excel Dedicated rostering software (e.g. Deputy, Tanda, Roubler) Paper-based Built into PMS or payroll system Mixed methods

Please select at least one option.

8. Staffing challenges (select all that apply) *

Finding qualified casual or part-time staff Staff retention and high turnover Training and onboarding new staff Managing labour costs Shift coverage and no-shows Staffing is not a major challenge

Please select at least one option.

8a. Which departments are most affected? (select all that apply)

Reception Housekeeping Maintenance Other

9. How often does your property experience understaffing? *

Please select a frequency.

10. Estimated annual staff turnover rate *

Please select a turnover rate.

Section 3 of 6

Guest Experience

How you capture, respond to, and act on guest feedback and satisfaction.

11. How do you collect guest feedback? (select all that apply) *

Verbal / in-person Google / TripAdvisor public reviews In-room or in-person feedback card Post-stay digital survey (email or SMS) OTA platform ratings (Booking.com, Expedia, etc.) We don't currently collect feedback

Please select at least one option.

12. Average online review score (Google / TripAdvisor) *

Please select an option.

13. Guest experience challenges (select all that apply) *

Check-in / check-out wait times Staff communication with guests Room or facility quality Handling complaints effectively Post-checkout feedback not captured Pre-arrival communication No significant challenge

Please select at least one option.

14. Do you have a formal complaint resolution process? *

Yes, documented process Informal process only No

Briefly describe the process and how effective it has been:

Please select an option.

15. How satisfied are you with your current guest feedback processes? *

Not satisfiedVery satisfied

Please select a rating.

Section 4 of 6

Technology & Systems

Your current tech stack, integration levels, and plans for the year ahead.

16. Which Property Management System (PMS) do you use? *

Please select an option.

17. Do you use a channel manager? *

Yes No Planning to

What services does your channel manager provide?

Please select an option.

18. Do you use a forecasting or revenue management tool for occupancy? *

Yes No Planning to

What feature or insight would be a lifesaver in this tool?

Please select an option.

19. How well integrated are your operational systems? *

Fully integrated — systems share data automatically Partially integrated — some systems connect, some don't Mostly siloed — staff manually transfer data between systems Not sure

Please select an option.

20. Technology challenges (select all that apply) *

Cost of software and subscriptions Staff training and adoption Poor integration between systems Finding the right solution for our needs Lack of internal IT support Lack of awareness of available IT solutions No significant challenge

Please select at least one option.

21. Overall satisfaction with your current technology setup *

Not satisfiedVery satisfied

Please select a rating.

22. What technology services and subscriptions does your property currently use?

23. Are you planning any technology upgrades in the next 12 months? *

Yes No Possibly

23a. Can you describe the changes you're considering?

Please select an option.

Section 5 of 6

Operations & Challenges

Help us understand the day-to-day operational pressures and priorities across your property.

24. What are your body corporate challenges that are frequent and consistent?

25. What are your primary handover concerns?

26. What are your supplier challenges?

27. Where are your hours primarily spent?

28. If you had a magic wand, what issues would you resolve right now — and what would that look like?

Section 6 of 6

Final Comments

Almost done! Share any additional context, and optionally leave your email for follow-up insights.

29. Any additional comments, challenges, or priorities you'd like to share?

30. Email address (optional — to receive a summary of findings)

Thank you!

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